Refund policy

RETURN AND REFUND POLICY
Last Updated: November 12, 2026

Thank you for shopping with elmnvenix. We aim to provide a clear and fair process for customers who wish to return merchandise, request a refund, report a product issue, or cancel an order placed through https://elmnvenix.shop.

This policy describes our voluntary returns program and does not reduce any mandatory consumer rights under applicable law.

1. 30-DAY RETURN PERIOD

Customers may request an eligible return within 30 calendar days after the date their merchandise is delivered.

For change-of-mind returns, merchandise should remain in its original condition, without use or wear beyond what is reasonably necessary for inspection. Please provide proof of purchase and include any original accessories and packaging where reasonably practical.

These conditions do not limit statutory rights concerning defective, damaged, incorrectly described, or otherwise nonconforming goods.

2. FREE RETURN SHIPPING

We provide free return shipping for eligible returns requested within the 30-calendar-day return period.

To begin, email heng.darrudad@outlook.com with your order number, the products concerned, and a short explanation of your request.

Our customer service team will provide an authorized return destination, together with a prepaid shipping label or another suitable return arrangement at our expense.

Please do not send merchandise to an address without obtaining authorization. Our return processing center may be different from our business correspondence address.

3. HOW TO RETURN MERCHANDISE

Step 1: Contact customer support within the applicable return period.

Step 2: Provide your order number and relevant product details.

Step 3: Follow our authorized instructions and use the prepaid return arrangement.

Step 4: Keep evidence of return shipment until your request has been resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives damaged, contains a defective item, or includes an incorrect product, contact us as soon as reasonably possible.

Include your order number and a description of the issue. Photographs may be useful when reasonably available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Customers will not be charged for remedies that must legally be provided free of charge.

Mandatory legal remedies are not restricted by our voluntary change-of-mind return conditions.

5. REFUND PROCESSING

After receiving the returned merchandise or sufficient evidence that it has been returned, we will assess the request and issue any refund due to the original payment method.

Refunded funds typically appear in the customer's account within 3–7 business days after the refund is issued. Actual posting times depend on the customer's bank or payment service provider.

We will comply with applicable statutory deadlines for issuing refunds. The banking period does not extend those legal deadlines.

6. EXCHANGES

Exchanges may be arranged depending on the availability of replacement merchandise.

Please contact customer support before returning an item for exchange. If a suitable replacement cannot be supplied, an eligible refund or another legally appropriate remedy will be offered.

7. ORDER CANCELLATION

If you wish to cancel an order, contact customer support promptly.

We will attempt to stop fulfillment before dispatch. If the merchandise has already shipped, the applicable return procedure may be used.

Mandatory cancellation rights remain unaffected.

8. DELIVERY FEES AND IMPORT CHARGES

Free standard shipping is available for orders with a merchandise subtotal strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total shown at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UK CONSUMER CANCELLATION RIGHTS

Eligible consumers in the United Kingdom generally have 14 days after receiving goods purchased online to notify the seller that they wish to cancel without giving a reason.

They generally have another 14 days after giving notice to return the goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be issued within the applicable statutory deadlines.

Certain statutory exceptions may apply to particular merchandise, including some personalized products and opened sealed goods unsuitable for return for health or hygiene reasons.

Our voluntary 30-day free return service does not reduce mandatory UK consumer protections.

10. CUSTOMER SERVICE

Store Name: elmnvenix
Official Website: https://elmnvenix.shop
Customer Service Email: heng.darrudad@outlook.com

Please obtain authorized return instructions before mailing merchandise.